Customer Relations Representative - State Farm Agent Team Member
Full Time • Denver, CO
Benefits:
- 401(k)
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Insurance & In-Book Sales
Location: Denver | Full-Time
Compensation: Base + Bonus + Licensing Support Available
Deliver Outstanding Service. Unlock Sales Potential. Grow Your Career.
Are you a natural problem-solver who thrives on building relationships and delivering exceptional customer experiences? If you’re also motivated by the opportunity to expand your role and contribute to a thriving agency’s sales goals, this is the position for you.
We’re looking for a Customer Relations Representative to manage existing client accounts while identifying in-book sales opportunities. You’ll help ensure our customers are protected, supported, and confident in their coverage—while growing your own professional path in the insurance industry.
What You’ll Do:
- Manage daily customer interactions via phone, email, and in-person
- Resolve policy questions, process updates, and support claims follow-up
- Maintain accurate records and client information in agency systems
- Identify opportunities within our existing client base to cross-sell or upgrade coverage
- Collaborate with licensed team members to enhance customer satisfaction and retention
What You Bring:
- Strong communication and interpersonal skills
- Customer-first mindset with attention to detail and professionalism
- Experience in customer service or office support preferred
- Willingness to engage in sales conversations and take initiative in identifying client needs
- Highly organized and able to handle multiple tasks and priorities with ease
Licensing Requirement:
A Property & Casualty and Life & Health insurance license are required for this position. Candidates who are not yet licensed must be willing and able to obtain one within a specified time period. Employment is contingent upon obtaining the required license. Support for licensing is available to qualified candidates.
Why You’ll Love It Here:
- Competitive pay with performance-based bonuses
- Supportive training environment with licensing assistance
- Opportunities to grow into sales or account management roles
- Meaningful work that helps protect and support the community
- Positive, team-oriented agency culture
If you're ready to turn great customer service into a rewarding career—with the added value of in-book sales—apply now and let’s grow together.
Compensation: $50,000.00 - $65,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bill Knight - State Farm Agent may be the right fit for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in LoHi, North Denver.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- I am a proud graduate of Florida State University.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none