Customer Service Representative - State Farm Agent Team Member
Full Time • Denver, CO
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Insurance
Denver, CO | Full-Time
Competitive Pay + Performance Bonuses | Licensing Support Available
Provide Outstanding Service. Grow Professionally. Build a Career with Purpose.
Are you someone who genuinely enjoys helping others and thrives in a supportive, professional environment? Are you looking for a career that combines meaningful client service with long-term growth opportunities?
We’re seeking a Customer Service Representative to join our team and serve as a key point of contact for our insurance clients. In this role, you’ll assist with policy servicing, claims support, and day-to-day client communication. You’ll also have the opportunity to identify additional coverage needs from within our existing client base—providing well-rounded protection and peace of mind.
This is an excellent opportunity for someone who is service-oriented, organized, and eager to grow their career in the insurance industry.
Key Responsibilities:
- Respond to client inquiries via phone, email, and in person with professionalism and care
- Assist with policy updates, changes, billing questions, and claims-related follow-up
- Maintain accurate records and ensure client information is kept up to date
- Identify opportunities to improve client protection by offering additional coverage options
- Work closely with licensed team members to ensure a seamless and supportive client experience
- Expand into additional sales support duties over time, based on performance and interest
What We’re Looking For:
- Strong verbal and written communication skills
- A customer-first mindset with attention to detail and problem-solving ability
- Ability to manage multiple tasks and remain organized in a fast-paced environment
- Previous customer service experience preferred (insurance background a plus)
- Willingness to engage in product conversations and identify client needs with confidence
Licensing Requirements:
This role requires active Property & Casualty and Life & Health insurance licenses.
If you're not currently licensed, you must be willing and able to obtain them within a specified timeframe.
Licensing assistance may be provided to qualified candidates. Employment is contingent upon obtaining the required licenses.
Why Join Our Team?
- Competitive hourly compensation + performance-based bonuses
- Paid training and licensing support
- Career advancement into sales or account management roles
- A positive, team-oriented agency culture
- The opportunity to make a meaningful impact by helping clients feel protected and supported
Ready to take the next step?
Apply now and start building a career where exceptional service leads to lasting opportunity.
Compensation: $50,000.00 - $65,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bill Knight - State Farm Agent may be the right fit for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in LoHi, North Denver.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- I am a proud graduate of Florida State University.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none