Customer Relations Representative - State Farm Agent Team Member
Full Time • Denver, CO
Responsive recruiter
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Insurance & In-Book Sales
Location: Denver | Status: Full-Time
Compensation: Base Pay + Bonus Opportunities + Licensing Support Available
Location: Denver | Status: Full-Time
Compensation: Base Pay + Bonus Opportunities + Licensing Support Available
Deliver Exceptional Service. Unlock Sales Opportunities. Build a Lasting Career.
Are you a strong communicator who loves helping people and solving problems? Do you take pride in creating positive customer experiences—and want the chance to grow your skills in sales and account management?
We’re seeking a Customer Relations Representative to support our existing client base while identifying valuable in-book sales opportunities. In this hybrid service-and-sales role, you’ll help clients feel supported, informed, and confident in their coverage—while expanding your own earning potential and career path in the insurance industry.
What You’ll Do
- Manage day-to-day customer interactions via phone, email, and in person
- Answer policy questions, process changes, and assist with claims follow-up
- Maintain accurate records and client details in agency systems
- Spot opportunities within our existing book to cross-sell or enhance coverage
- Partner with licensed team members to strengthen customer satisfaction and retention
What You Bring
- Excellent communication skills and a professional, customer-first mindset
- Strong attention to detail and the ability to stay organized in a fast-paced environment
- Prior experience in customer service or administrative support is preferred
- Willingness to engage in consultative sales conversations and uncover client needs
- Ability to multitask and prioritize effectively
Licensing Requirements
A Property & Casualty and Life & Health license are required for this position.
Candidates who are not yet licensed must be willing to obtain these credentials within a defined timeframe.
Licensing support is available for qualified applicants, and employment is contingent upon meeting these requirements.
Candidates who are not yet licensed must be willing to obtain these credentials within a defined timeframe.
Licensing support is available for qualified applicants, and employment is contingent upon meeting these requirements.
Why You’ll Love Working Here
- Competitive base pay with performance-based bonus opportunities
- Supportive training environment, including licensing assistance
- Clear pathways to advance into sales, account management, or leadership roles
- Meaningful work that helps protect individuals, families, and the broader community
- A positive, collaborative agency culture that values teamwork and growth
If you’re looking to transform outstanding customer service into a fulfilling career—with the added benefit of in-book sales—apply today and grow with us.
Compensation: $60,000.00 - $75,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bill Knight - State Farm Agent may be the right fit for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in LoHi, North Denver.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- I am a proud graduate of Florida State University.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none