Customer Retention Specialist - State Farm Agent Team Member
Full Time • Denver - CO
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist – In-Office
Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office
Job Type: Full-Time
Location: In-Office
Deliver Exceptional Service. Build Relationships. Grow with Purpose.
The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationships—while also being comfortable identifying in-book sales opportunities when appropriate.
This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.
This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.
What You’ll Do
- Serve as a primary in-office point of contact for existing clients
- Provide prompt, professional support for policy questions and service needs
- Assist with policy changes, renewals, billing inquiries, and endorsements
- Support clients through the claims process and follow up as needed
- Maintain accurate and detailed records of customer interactions
- Conduct policy reviews and identify in-book sales opportunities aligned with client needs
- Recommend additional coverage when it adds value for the customer
- Collaborate closely with team members to deliver a consistent, high-quality client experience
What We’re Looking For
- Strong customer service and relationship-building skills
- Ability to naturally pivot from service to sales using a consultative approach
- Willingness to obtain Property & Casualty and Life & Health licenses
(full training, guidance, and support provided)
- Excellent verbal and written communication skills
- Detail-oriented, organized, and dependable
- Professional, client-focused mindset
What We Offer
- Competitive base salary plus commission and performance bonuses
- Full licensing support and guidance from day one
- Structured in-office training after Property & Casualty license is obtained
- Stable, service-focused role with long-term growth opportunities
- Supportive agency culture built on teamwork, accountability, and quality service
- A meaningful career helping individuals and families protect what matters most
Ready to Start a Career with a Strong Local Agency?
If you’re service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, we’d love to hear from you.
Apply today to join the Bill Knight State Farm Agency.
Compensation: $55,000.00 - $65,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Bill Knight - State Farm Agent may be the right fit for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in LoHi, North Denver.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- I am a proud graduate of Florida State University.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none